Troubleshooting and Fixes

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    Adjusting Date & Time
    From the home screen click settings > go to other > click on more settings > scroll down to date & time and click on it > now select your time zone. > make sure the automatic date and time has a checkmark. when you return to the home page the time should be updated to the correct local time.

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    Adjusting Display size for your TV
    Click settings > click display > click display position > press LEFT/UP/RIGHT/DOWN buttons to adjust the display to your TV > click back and then yes.
     

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    Box is turned on but I can’t see anything on my TV?

    Make sure that the HDMI cable is plugged in all the way for both the device and your TV. Make sure your TV is on the correct source for the HDMI input that the Device is plugged into.

     

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    Customizing your XBMC Homepage (Shortcuts)

    In XBMC/KODI scroll over to system on the right > click settings > click appearance > on the skin tab click settings to the right > click on add on short cuts.

    There will be different areas to add different types of shortcuts (Video, Music, Programs). Click on 1-7 and choose the add-ons you wish to have as a short cut on your XBMC/KODI homepage.


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    How do I add more favourite’s to XBMC and access my favourite’s while using XBMC
    When you find a TV series or HD movie that you want to save as a favourite you need to click C on your USB wireless keyboard of Menu button on your stock controller. This will bring up the menu and you will be able to click on “Save as a Favourite.” To access your favourite’s you will need to click on the star icon at the bottom left side of the XBMC home screen. Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favourite you wish to view.
     

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    How to do I hook up my USB wireless keyboard and or mouse to my Starstream?
    Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse (look in the back of the keyboard) into one of the USB ports on the unit. You do not need to reboot your Box; your USB device should begin working once you have plugged in your USB device.
     

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    I’m having a hard time using the controller that came with my unit, is there anything else I can use to make navigating the Starstream easier?
    The controller that comes with your unit is designed to perform the basic features, but it is not ideal for navigating the operating system or fully utilizing Kodi. We recommend using a USB keyboard with a Touch pad built in. The main model that we recommend using is the G-Pazz Deluxe Multifunction wireless keyboard or the  These USB keyboards can be bought with all our devices or on their own, these are not the only USB device that can used to navigate and use your unit with. There are many options in USB controllers and almost all USB devices will work with Starstream.
     

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    My videos buffer a lot
    Check your internet speed with www.speedtest.net. We recommend a stable internet speed of 10 MBPS or more for the best internet experience. The faster internet connection you have the faster your TV Show, Live Sports and HD Movies will load. If you have under 10Mbps you should consider upgrading your internet speed. Remember, each Add-ons is separately managed by a Third Party that is not affiliated with gboxcanada. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering.
     

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    My Wifi isn't working
    Click settings > Click Network Connections > Click Wifi > Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password)
     

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    The display on my screen is too big or too small
     Click settings > Click Display > Click Display size. Adjust until the screen fits your TV and then click back.
     

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    Adding Favorites in XBMC (For shows, seasons or movies that you want to be able to access quickly without searching for.)
    Open the Add on you are using to view the media, search for the media, click C on a keyboard or Menu on the controller, highlight “Add to Favourites” > click Left mouse button on keyboard or OK on controller. (If you add the main folder of a show as a favourite it will bring you back to that folder when you select the favourite later. If you choose a season as a favourite it will bring you back to that season when you click on the favourite later. Please note that some add-ons only save favourite’s in that particular Add on and not on the KODI homepage.)
     

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    Accessing Favourites on the XBMC homepage
    In XBMC/KODI you will see a star in the lower left hand corner of the screen > click on the star.  Your favourite’s will pop up on the right side of the screen > click on the favourite you wish to view.
     

Reflashing/Installing Updated Firmware

 

How to re-install the firmware

 

Download the firmware for your unit

 

MX2 Firmware http://www.mediafire.com/download/rduf4zoj0padze8/Starstream_X3_20141028.zip

 

Starstream X3 Firmware http://www.mediafire.com/download/rduf4zoj0padze8/Starstream_X3_20141028.zip

 

 

 

 

******Starstream X4 M8S Updated Jan 15 2016******

 

http://www.mediafire.com/download/59bn8jxyh1ibdol/M8SV2.0-STAR-20160226.zip

 

 

 

 

******Starstream X4 M8N Updated Jan 15 2016******

 

 

Starstream X4 Firmware KODI 14

http://www.mediafire.com/download/1li39bqp46zl7qr/StarStreamX4-20150616.zip

 

 

Starstream X4 Firmware KODI 15 NEW UPDATED NOV 15 2015

http://www.mediafire.com/download/msd7649lhwmtq3m/M8N_Starstream_20151121.zip

 

 

Nova 5 Firmware

 

http://www.mediafire.com/download/3q4l4yfevs8704u/M12_201507

 

 

 

 

 

 

 

Step 1:

Uncompress the update file to the root folder of a BLANK SD Card you should have 3 files (factory_update_param.aml, starstream_x4_20150125s, recovery.img.)(Update file names may vary)  Then insert the SD Card into your unit after you have removed power from it.

 

Step 2:

Insert a toothpick into the A/V port on the back of your unit. Feel for the button hidden inside of the port. Press this button using the toothpick and plug the unit back in, while holding this button. Continue to hold this button until the upgrade process begins on your screen.(Until you see the android Icon)

 

Step 3:

After the update is finished (about 5 minutes) When the device reboots your device will be updated to the latest firmware

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Empty Keyboard on Confluence 7 Skin

If you notice when searching that your screen is blank and no keys are visible, simply changing your skin will fix it.

To change your skin, simply go into XBMC/KODI, system--> settings--> appearance,  then change the skin to "CONFLUENCE" not CONFLUENCE 7

 

 

Stuck On Android Fix

(only for older X3 units)

 

Here is the ultimate fix for boxes stuck on the android screen.
This is known as a boot loop error.

 

 

First download this file http://www.mediafire.com/download/suk2d05dhy11de1/mx2-boot-recovery.zip  

 

unzip it and place the two files on a blank SD card.

unplug you box and Insert the SD card into your box.
Use the toothpick method and you will get to the android reboot screen.
at this point you will notice that your remote does not work. This is good.

 

Now unplug the box. Delete the above files off your SD card.

and follow this method to get your box up and running like before.

 

Starstream X3 Firmware http://www.mediafire.com/…/rduf4…/Starstream_X3_20141028.zip

 

Step 1:
Uncompress the update file to the root folder of a BLANK SD Card you should have 3 files (factory_update_param.aml, StarStreamX3_20141028s.zip Then insert the SD Card into your unit after you have removed power from it.

 

Step 2:
Insert a toothpick into the A/V port on the back of your unit. Feel for the button hidden inside of the port. Press this button using the toothpick and plug the unit back in, while holding this button. Continue to hold this button until the upgrade process begins on your screen.(Until you see the android Icon)

 

Step 3:
After the update is finished (about 5 minutes) When the device reboots your device will be updated to the latest firmware

Hope you enjoy the update!

 

Here's a video that may help explain it. But make sure you use the file above as the one described in the video does not work.
https://www.youtube.com/watch?v=-pUS_uUr8V4

 

 

 

 

 

Buffering

 

First and foremost, we need to isolate the causes for the slow buffering. This can be achieved by a quick speed test. Download SpeedTest from the Google Play Store and run the application. Once the results are in, navigate to http://speedtest.net on your PC and run the same test. Compare both results and follow the scenario below:

  1. The speeds do not match

  2. The speeds do match

 

Speeds do not match

If the speeds do not match, the common issue is how it's connected. If you are using WiFi, connect to the Ethernet port if possible and run the speed test again. This will allow us to isolate the WiFi as a problem. If the speeds improve, the product may have a faulty wireless card. Contact a support representative for more information.

 

Speeds do match

If the speeds match, you need to have the appropriate internet speeds to be able to play certain content. Refer to the table below for more information on what is recommended for proper streaming.

Speeds

Down Stream (In Megabits Per Second)

SD Minimum                         

2Mbps

SD recommended

5Mbps

HD Minimum

5Mbps

HD recommended

10Mbps

 

Servers

Another common issue is the servers are sometimes not operating at maximum potential. For instances, some 3rd party add-ons will be under heavy operating load and users will experience slow buffering. Isolate the add-on and perform a buffering test on your MX2. If you also have slow buffering, it's more than likely a sign that the server is experience high traffic. Remember that we have no control over 3rd party add-ons and so we will not have an ETA of a fix.

 

Miracast

 

Miracast is a protocol for mirroring one device to another. In this case, all our units supports miracast for devices that support the miracast protocol. To enable miracast, open the Miracast application. Once it is opened, on the device you wish to connect choose the device name that matches the device name on the unit. If prompted, press allow for the device to connect. Once the devie

Note: Samsung's Allshare is not a compatible miracast stream with the unit.

 

 

No Sound

 

If there is no sound on 1.1.6, it is good to verify that the correct audio settings are in place. Navigate to the MBox Settings > Advanced > Sound and make sure that "PCM" is the default.

Next it's good to isolate where the sound is not coming from. First, open up any android app to see if the sound works here. If the sound works in the Android system, we can isolate it to XBMC. If sound does not work, then it's a system wide issue. Preliminary Steps

  1. Verify that all cables are plugged in correctly

  2. Make sure Volume is up

  3. Check volume on another device

Steps to fix Android Sound

  1. Verify that the Volume is up on both devices

  2. Make sure the HDMI cable is seated correctly

  3. Power off both devices

  4. Verify PCM is checked under Audio Settings

  5. Test with an app

If this does not resolve the issue, a reflash is necessary in order to regain sound. If a reflash does not fix the issue, then a warranty claim must be made.

Steps to fix XBMC Sound

  1. Follow the steps for the Android Sound

  2. From the System > Settings > System > Audio Output:

    1. Make sure the Speaker configuration matches.

    2. Make sure "Output stereo to all speakers" is not checked.

 

 

S/PDIF

The port is analog. It still sends the digital signal, but it's converted to an analog signal only as a means of transport. A coaxial rca cable is required for S/PDIF to function properly.